Featured Project: SoftwareKeep
SoftwareKeep reduced support costs by 52% with an EbizON AI chatbot
A leading software marketplace needed to automate tier-1 customer support. EbizON built a GPT-4o powered chatbot with RAG over their 10,000-article knowledge base.
Results
- 70% ticket deflection
- 52% cost reduction
- 4.8/5 CSAT score